Observant Casino Employees Provide Excellent Guest Service, Says Robinson & Associates, Inc.
Annapolis, MD (PRWeb) January 17, 2007 -- Smart casino employees observe guests as they play so customers' needs can be anticipated, according to Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.
"It's smart for casino employees to observe guests," Baird says. "But don't spy on them; just watch and pay attention to them. By watching what guests do and how they do it, employees have an opportunity to know what customers want before they ask. If someone puts down an empty glass at a machine, bring them a refill. If someone can't find the restroom, step forward and help them before they start looking around for assistance. That simple act of observation sets a casino's guest service apart from the competition."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420, by e-mail or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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