Offering Great Casino Guest Service is a Pleasant Experience, Says Robinson & Associates, Inc.
Annapolis, MD (PRWeb) January 24, 2007 -- Casino employees derive pleasure from providing stellar guest service, and customers notice when staff members show pride in their work, according to Robinson & Associates, Inc., a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following casino guest service tip.
"Providing great service is a pleasure," Baird says. "Casino employees feel good when they do it, and it's a pleasure when the guest receives it. It shows when casino employees are proud of the work they do and the place where they work. Guests see it, too, and so do the property's managers. No matter what position they have at the casino, employees should have pride in the work they do. They should let their pride shine through."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420 or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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