Casino Employees Who Are Good Communicators Can Turn Their Guests Into Advocates for the Property, Says Robinson & Associates, Inc.
Annapolis, MD (PRWEB) August 1, 2007 -- Maintaining good lines of communication is an important skill that casino employees can use to provide outstanding service and turn guests into advocates for their property, says Robinson & Associates, Inc., (http://www.advocatedevelopmentsystem.com) a customer service consulting firm to the gaming industry.
Martin R. Baird, chief executive officer of Robinson & Associates, offers the following tip about guest advocates.
Tip:
"Casino guests often believe that they did not receive good service because of poor communication," Baird says. "The employee thought they did everything they could, but the guest still wanted more. If there had been better communication up front - more questions asked, more listening - the whole process might have gone more smoothly and the guest probably would have walked out feeling like they had been heard and appreciated. Guests who feel that way can become advocates for their favorite casino over time."
Robinson & Associates, Inc., is a global customer service consulting firm for the gaming industry. It helps casinos determine their Advocate Index, a number that indicates the extent to which properties have guests who are willing to be advocates. The company then implements its Advocate Development System in combination with the proven methodology of Advocate Index and best business practices to help casinos create more guest advocates and chart a course for growth and profitability.
Robinson & Associates may be reached by phone at 480-991-6420 or via its Web sites at www.advocatedevelopmentsystem.com and www.casinocustomerservice.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.
Contact
Martin R. Baird
Robinson & Associates, Inc.
http://www.advocatedevelopmentsystem.com
http://www.casinocustomerservice.com
480-991-6420
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